Services Australia assessments
Services Australia assessmentsService delivery recruitment
Service delivery values clear communication
“deliver a simple, helpful, respectful and transparent experience for our customers.”
Services AustraliaService delivery candidate guidance
Write a notice people can use
Services Australia describes the experience it wants for customers. The job pack lists the requirements for each role.
ExampleAI can help before the assessment
“we expect that you won’t use AI to help you during the interview or assessment itself.”
Services AustraliaCandidate AI guidance
Check what the activity permits
Services Australia expects candidates to work unaided during interviews and assessments. The Canadian written example has its own permission to use AI for one part.
ExampleReferee checks may come at different stages
“referee reports can be requested at any stage in the recruitment process.”
Services AustraliaBefore applying guidance
Confirm the referee and the timing
Services Australia asks candidates to tell their referees and prefers the current manager where possible. The entry-level practice case gives its own instructions.
ExampleLast reviewed